Shortage of Skilled Workers Primary Reason for Offshoring Jobs

Most American companies engaged in offshoring say a shortage of skilled domestic employees -- not cost cutting -- is the primary reason why they move some job functions overseas.

Also, manufacturers and high-tech/telecommunication companies are less likely to establish offshore operations and are moving increasingly toward the use of third-party providers of offshore labor.

These are among the findings of the sixth annual study on corporations' offshoring trends by the Center for International Business Education and Research's Offshoring Research Network (ORN) at Duke University's Fuqua School of Business and The Conference Board, an independent research association. The study is part of ongoing research into the effects of offshoring trends on American competitiveness and reflects the sentiments of business managers.

"Over half of the participants in our survey say offshoring has resulted in no change in the number of domestic jobs in most functions," said Arie Lewin, Fuqua professor of strategy and international business. "The finding that the U.S. software sector has the highest ratio of offshore to domestic employees -- almost 13 offshored jobs per 100 domestic jobs -- may be a reflection of a scarcity of domestic science and engineering graduates in the U.S."

Survey respondents are broadening the range of factors that influence their selection of an offshore site to include the location of the best service provider and the quality of infrastructure. In spite of placing a high priority on cost savings and labor arbitrage, the survey finds average achieved cost savings offshore have declined at many companies.

For example, IT services and software development have experienced consistent declines over the past five years, while average achieved savings have increased for administrative and innovative functions such as research and development and sales/marketing.

According to the researchers, survey participants have lower expectations than previous respondents for average cost savings in several offshoring functions. Contact center, IT and software development have seen the largest declines among all offshoring functions as companies new to offshoring discover a number of hidden costs involved, including expenses for training, staff recruitment and retention, and government and vendor relations.

"The potential for cost reduction alone is no longer enough to justify moving operations," said Ton Heijmen, senior advisor to The Conference Board. "One survey respondent noted it has taken his company several years to discover the impact of labor arbitrage disappears in fewer than three years. Companies are now shifting from cost-driven offshoring to a multidimensional value proposition in creating a global footprint."

As companies expand offshoring activities by increasing scale or by offshoring more diverse and complex functions, most firms see a decline in the overall efficiency. This may be partially attributed to a loss of managerial control as offshoring operations are expanded, requiring companies to improve coordination and management of their global sourcing.

A published report on the research results is available for purchase. Contact jrussell@duke.edu for details.

The ORN database includes cumulative responses collected through an annual survey conducted since 2004. As of November 2010, the database encompassed 2,000 companies (22 percent large, 35 percent mid-size and 43 percent small) and more than 4,300 different offshoring projects.

Source:  Duke University

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Rural Sourcing, Inc. Announces Augusta Operation

Leader in domestic sourcing to create 100 jobs

Governor Sonny Perdue announced today Rural Sourcing, Inc. (RSI), an Atlanta-based provider of internet technology domestic sourcing, is opening a development center in Augusta in Richmond County. The company plans to create 100 direct jobs in the fields of computer and software engineering and programming.

“Georgia’s highly-skilled pipeline of talent for high tech companies will certainly be an asset to the Rural Sourcing Augusta development center,” said Governor Perdue. “The company’s expansion will boost the local economy and provide job opportunities for Augusta-area residents.”

RSI’s client list includes Fortune 500 companies, as well as small to mid-size businesses seeking cost effective alternatives to offshore staffing. The company leverages its pool of well-trained IT professionals in smaller markets to meet its clients’ critical IT resource needs.

“Our 300 percent annual growth rate is indicative of the market’s appetite for a low-cost, high-quality on-shore alternative to the traditional offshore India operations. We are extremely excited about our Augusta location because of the outstanding workforce in Augusta,” said Monty Hamilton, CEO of Rural Sourcing Incorporated. “RSI has an excellent working relationship with the Development Authority of Richmond County and the Georgia Department of Economic Development. As we look forward, our sights are set on continuing to put Americans back to work right here in Augusta and the surrounding area for many years to come.”

The company’s Augusta development center will locate at Augusta’s Enterprise Mill. During its location search, RSI considered communities with relative proximity to four-year universities in non-metropolitan areas that offer a high quality of life and low cost of living. This approach allows the company to pass along cost savings to its clients.

“I am very pleased that Rural Sourcing Incorporated has chosen Augusta for this project. Augusta shares RSI’s commitment to high quality information technology services,” said Terry Elam, chairman of the Development Authority of Richmond County. “We’re proud that Augustans will be at the forefront of this important information technology sourcing savings for companies around the world.”

RSI will hire from the local workforce in Augusta, and will be accepting employment inquiries from interested applicants via the company’s website, www.ruralsourcing.com.

“Rural Sourcing Incorporated will hire top-notch, skilled people with experience in computer operations and information technology, and will add greatly to the outstanding workforce here in Augusta,” said Walter Sprouse, the Executive Director of the Development Authority of Richmond County. Georgia Department of Economic Development statewide project manager Glen Whitley assisted the company with this location, in collaboration with the Development Authority of Richmond County.
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