PRNewswire/ -- GMT Corp., an industry leader in enterprise workforce management and currency supply chain solutions, today announced Technology Marketing Corporation's (TMC) Communications Solutions has named GMT as a recipient of two 2007 "Product of the Year" Awards. GMT was honored with the publication's top honors for GMT Planet(TM) version 9.6 -- the company's latest generation of its flagship workforce management software solution -- and for GMT SureServices(TM) customer lifecycle management program.
Regarded as the industry's most accurate, easy-to-use and affordable workforce management solution, GMT Planet is one of the most mature workforce optimization solutions available in the marketplace. GMT Planet enables companies to perform at their highest levels possible by empowering them to accurately project call center workforce requirements, schedule the right agents at the right time, and deliver quality customer service to customers swiftly and accurately. With observed forecasting accuracy rates of up to 99%, it offers unparalleled precision in forecasting & scheduling and is unique in addressing all the needs of the enterprise, from contact centers to branch offices to back office operations.
Contending against hundreds of "the most innovative products that facilitate voice, data and video communications," GMT SureServices was also singled out for Communications Solutions magazine's top honors. An integrated set of implementation, education, support and consulting offerings designed to maximize the return-on-investment of GMT Planet throughout the entire deployment lifecycle, GMT SureServices was developed to address the most common and problematic implementation grievances. The suite of services provides customers with assured lifecycle success throughout all phases of their workforce optimization initiative -- from needs discovery, implementation and training to upgrades, customer support and consulting services. With an industry-leading project management methodology and change management and process integration services to support on-time delivery, SureServices also offers customers unlimited, anytime access to GMT's Solution Centers after implementation.
"GMT has been recognized with two 2007 Product of the Year Awards for their excellence in the advancement of voice, data and/or video communications," said Rich Tehrani, TMC President and Group Editor-in-Chief of Communications Solutions. "GMT has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."
"It is an honor to be the recipient of not just one, but two prestigious Product of the Year awards from Communications Solutions magazine for our industry vision and outstanding innovation," commented GMT chief executive officer Simon Angove. "To be singled out by a top industry publication is once again testament to the value clients realize from their implementation of GMT Planet and their SureServices engagements. It further validates our commitment and focus to the changing needs of the market as we forge ahead to lead the next evolution of workforce management."
The eighth annual Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award given to the most innovative products and services brought to market in 2007. The 2007 Product of the Year Award winners can be found on TMC's Communications Solutions Web site at www.tmcnet.com/comsol/ .